Shipping policy
Effective Date: 31.10.2024
At Style of Zug, we are dedicated to delivering your purchases safely and efficiently. Our shipping policy outlines the shipping options available, delivery times, and other relevant information regarding the shipment of your order.
1. Shipping Carriers
We primarily ship our products via DHL for most domestic and international orders. However, depending on your location, the size of the package, or other specific factors, we may choose alternative carriers such as UPS, FedEx, or local couriers if we determine that it will ensure a faster, more secure, or cost-effective delivery.
2. Shipping Destinations
We ship to a variety of countries worldwide. However, certain products or destinations may have shipping restrictions. If your country is not listed at checkout, please contact our customer service for assistance.
3. Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive an email notification once your order has been shipped. For custom or limited edition items, the processing time may be longer, and we will inform you of any expected delays.
4. Shipping Costs
Shipping costs are calculated at checkout based on the destination, weight, and size of the package. You will be able to view the shipping charges before finalizing your purchase.
For high-value items or items requiring special handling, additional shipping and insurance fees may apply, and these will be clearly communicated before your order is processed.
5. Estimated Delivery Times
Delivery times depend on the destination and selected shipping method. Below are the general delivery estimates:
- Switzerland: 1-3 business days
- Europe: 3-7 business days
- Rest of the world: 5-10 business days
Please note that these estimates are provided by our carriers and are subject to potential delays due to customs processing, local postal services, or other unforeseen circumstances.
6. International Shipping and Customs
If not differently marked at checkout, all international orders, are shipped on a DDP (Delivered Duty Paid) basis. This means that all customs duties, taxes, and fees are calculated and included at checkout, ensuring a smooth delivery experience. No additional charges are to be expected upon delivery unless explicitly mentioned on the checkout page. Please note that while we strive for timely delivery, customs clearance procedures may occasionally cause delays beyond our original estimates. These delays are outside of our control.
7. Shipping Insurance
For your peace of mind, all shipments are fully insured from dispatch until delivery. In the unlikely event of a lost or damaged package, please contact us immediately so we can assist you with the claims process.
8. Shipping Address Accuracy
Please ensure that your shipping address is correct at the time of checkout. Style of Zug is not responsible for packages that are lost or delayed due to incorrect or incomplete shipping information provided by the customer. If you realize an error after placing your order, please contact us as soon as possible.
9. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status of your shipment. Please note that tracking updates may take a few hours to become active, depending on the carrier.
10. Delivery Issues
If your package is delayed, lost, or arrives damaged, please contact our customer service team at [Insert Contact Info] within 48 hours of the estimated delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.
11. Undeliverable Packages
In the event that a package is returned to us as undeliverable due to incorrect address, refusal to pay customs duties, or inability to deliver, we will contact you to arrange for a reshipment. Additional shipping charges may apply in this case.
12. Contact Us
If you have any questions or concerns regarding your shipment, please reach out to us at:
Email: info@styleofzug.com
Phone: +41 41 710 93 29
Mailing Address: Style of Zug, Neugasse 7, 6300 Zug, Switzerland